Ambitious solution for ambitious travel management company

VIA Travel in Denmark, part of the VIA Travel Group, the largest Scandinavian travel management company, has entered an agreement with SkyGate International on VIA Travel’s new front-end solution, Newport. VIA Travel has taken a major leap into the future, and will be able to set new standards for quality and customer service.

VIA Travel is an ambitious travel management company, renowned for its’ customer service. On account of its high quality and low prices, the company has grown substantially above industry average in later years. With its new platform, VIA Travel will have an even stronger customer focus.

"We demand more and more of ourselves"

“We have for some time worked towards collecting and structuring all customer-related information in our CRM system, and will now make the most of this knowledge for a better and more tailored customer service.“ comments Carsten Jørgensen, Corporate Controller VIA Travel and continues “We demand more and more of ourselves – and so do the customers. The individual advisory services require a true in-depth knowledge of our customers, as well as knowledge of travel policies and the preferences of the individual traveller.”

Front-office employees in VIA Travel will now be able to access updated and integrated customer information, and the customer will have a uniform experience regardless of booking channel. SkyGate automates and optimises processes in the front-office operation, leading to improved productivity and a more customer-oriented workflow. That ensures a high level of quality and minimizes errors when servicing customers. In addition, SkyGate enables front office employees to simultaneous search low-cost carriers and GDS systems. With this feature, VIA Travel will be able to better and faster furnish the increased demands from businesses to fly low-cost carriers.

“On a more and more complicated business travel market, we think it is vital to have a front office system that supports high-quality service and consulting. We have good experiences with SkyGate, and we share each other’s belief of the travel agencies’ role to the customer – and that is why we chose SkyGate.” Concludes Carsten Jørgensen