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NEWPORT
"The whole is
greater than the sum of the parts"
With
Newport we offer a fully integrated multi-channel, customer centric
front-office solution for travel agencies. The Newport solution brings
four of our products together into one integrated solution focussing on
improved efficiency, increased knowledge about your customers and better
information to sell smarter. Newport
brings together all aspects of customer management, from the initial
campaign and sales initiatives to acquire the customer, through key
account management and the day-to-day management of the customer in the
front office. Key account managers have up to the minute information about
how customers are performing in relation to forecasts or automatic
notification when a customer is not making the necessary volume to meet
contractual levels with a provider. At the same time the agents at the
front have up to the minute information about policy, preferred vendors or
remaining spend for a corporation. Newport
supports the rapidly emerging multi-channel environment where travel
agencies no longer rely solely on the GDS for reservations, but
increasingly need to integrate low cost carrier bookings, airline direct
bookings, hotel bookings etc. made outside the GDS's. Cross-channel
bookings are managed centrally within Newport - the so called super-PNR. The
following diagram shows the building blocks of Newport integrating global
profiles and cross-channel workflow:
 By
bringing SkyGate Front, Speedfares, SkyGate CRM and Zoom 'n View together
into one integrated product, you not only get the advantages that each
product brings to the travel agency, but also that "the whole is
greater than the sum of the parts".
You do not need to take the whole suite; the individual components
function equally as well alone, allowing you to focus on what is important
for you here and now, without losing the capability to add other
components at a later stage.
Read more about the individual components via the coloured boxes.
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